Questions & Answers
Everything you need to know about your volume, from creation to delivery.
The Volume
What are the dimensions of the volume?
What are the dimensions of the volume?
A statement-making A4 portrait format.
Each ODYSSEED volume measures 8.3 x 11.7 inches (21 x 29.7 cm). Its generous portrait format gives your photography room to breathe while remaining elegant enough to display on a coffee table, bookshelf, or console.
The thickness of your volume will vary depending on the number of pages you choose. More pages create a fuller spine and a more substantial coffee table presence.
Designed to be displayed, opened, and admired.
What materials are the volumes made from?
What materials are the volumes made from?
Premium materials designed to last for generations.
Each volume features a matte-laminated hardcover and professional-grade 170 gsm paper with a gloss finish. The cover is designed to withstand regular handling and display, while the pages preserve your photos with gallery-level color accuracy and sharpness.
Every detail is crafted with longevity in mind.
What type of paper is used?
What type of paper is used?
170 gsm gloss coated paper.
This premium paper weight strikes the perfect balance between durability and elegance. The gloss coated finish enhances color depth and reduces glare, making every photo appear rich and lifelike without the fingerprint-prone surface of glossy paper.
It's the same quality you'll find in luxury art books.
Will my photos look sharp and professional?
Will my photos look sharp and professional?
Yes, absolutely.
We print at 300 DPI on premium 170 gsm paper with a gloss finish to deliver the level of detail expected by professional photographers and galleries. Your images will appear vivid, detailed, and true to color, just as you remember them.
Do you print on both sides of each page?
Do you print on both sides of each page?
Yes.
Each sheet is printed on both sides, allowing your photos to flow naturally from one page to the next.
What binding method is used?
What binding method is used?
Hardcover perfect binding.
Each volume is bound using a durable adhesive method that creates a clean, refined spine and keeps every page securely in place. The result is made for regular handling, display, and long-term preservation.
Made to be opened, enjoyed, and kept for years.
What is the maximum number of pages?
What is the maximum number of pages?
Every volume begins with 30 pages and can contain up to 298 pages, giving you plenty of room to tell your story in full.
How long will my volume last?
How long will my volume last?
50+ years when properly cared for.
The paper we use resists fading and yellowing over time. The binding stays strong even with regular handling. Unlike albums stored away in drawers, these volumes are designed to sit on display and be enjoyed without falling apart.
Made to endure.
Can I see a sample before ordering?
Can I see a sample before ordering?
We don't offer physical samples, but you can preview your entire volume digitally before ordering.
In 3 minutes, you'll see every page exactly as it will print. Adjust layouts, swap photos, customize your cover, and approve only when you're completely satisfied.
No guesswork. Complete control.
What makes these volumes different?
What makes these volumes different?
Three things: destination-inspired design, coffee table scale, and handcrafted quality.
Each destination comes with its own design language.
Bali gets warm textures and tropical patterns.
Iceland gets minimalist layouts and cool tones.
Your volume isn't built from generic templates. It's designed to reflect the place you visited.
The result feels personal, not mass-produced.
Creating Your Volume
How do I create my volume?
How do I create my volume?
It's fast and intuitive.
Upload your photos, choose your destination from over our options, and the layout is generated instantly. You can then customize your cover, adjust photo placements, and preview every page before ordering.
No design skills needed. Just your photos and your story.
How long does the design process take?
How long does the design process take?
3 minutes from upload to preview.
Once you upload your photos and select your destination, the layout is generated instantly. You can spend as much or as little time customizing afterward. Most clients preview and approve their volume within 10 minutes.
Fast enough for a coffee break.
What photo formats can I upload?
What photo formats can I upload?
JPG, JPEG, PNG, WEBP, and HEIC.
These are the most common formats from smartphones, cameras, and edited files. For best print quality, we recommend high-resolution images. Our system automatically optimizes your files for 300 DPI printing, but low-quality or heavily compressed photos may appear less sharp.
Upload quality photos for gallery-quality results.
How many photos do I need?
How many photos do I need?
A minimum of 30 photos for a 30-page volume. That's what our AI needs to generate your layout automatically.
Have more photos ? You can add them freely. Rearrange your pages, add extra pages, and organize everything exactly how you want in our editor.
If you upload fewer than 30, you can still build your volume manually.
Is there a maximum number of photos?
Is there a maximum number of photos?
No. Upload as many photos as you want. Our editor stores them all safely in your project. You choose which ones make it into your volume.
How many photos can I upload at once?
How many photos can I upload at once?
As many as you like. There's no limit.
If you're uploading a large batch (over 500 photos), the process may take a few minutes depending on your internet speed. If things slow down, uploading in smaller batches of 200-300 photos can help speed things up.
All photos are stored securely in your project library.
Can I save my project and come back later?
Can I save my project and come back later?
Yes. Your project saves automatically every time you make a change. Here's how long your project is kept:
- Started without an account : 7 days
- Started with an account but not ordered : 45 days
- Ordered and paid : 400 days
- Unused uploaded photos in an ordered project : 60 days
Not ready yet? Just open and save your project once before the deadline. The countdown resets and nothing is lost.
Do I need to design each page myself?
Do I need to design each page myself?
No, not at all.
The layout is created for you automatically based on your destination and photos. Every page is already designed and balanced. You only customize if you want to, like changing cover colors, swapping photo positions, or adjusting page layouts.
The heavy lifting is done for you.
Does the editor work on mobile?
Does the editor work on mobile?
Yes, on both iPhone and Android.
The editor is optimized for mobile browsers. You can upload photos, preview your volume, and make adjustments directly from your phone. For the most comfortable editing experience, we recommend using a tablet or desktop for detailed customization.
What should I do if the editor isn’t working?
What should I do if the editor isn’t working?
Refresh the page and make sure you’re using an up-to-date browser with a stable internet connection. Your saved project should remain available in your account.
If the issue continues, contact our team at support@odysseed.com and we’ll get back to you within 24 hours.
Design & Personalization
Can I customize my cover?
Can I customize my cover?
Yes, fully.
You can choose from multiple cover color options that complement your destination's aesthetic. Customize your title and subtitle, select font styles and sizes, and adjust text placement. Preview your cover in real time as you make changes.
Your cover, your style.
Can I edit text, fonts, and colors?
Can I edit text, fonts, and colors?
Yes, everything is fully customizable in our editor.
Title, subtitle, fonts, colors, sizes, and placement. You have complete control over your volume's visual identity.
Can I customize spine text?
Can I customize spine text?
Yes.
The spine displays your destination name and a complementary word or year by default. Click the spine text box in the editor to change the text, color, and size. Keep text size moderate to avoid edge cutoff during trimming.
Preview before ordering to ensure it looks perfect.
Can I add extra pages?
Can I add extra pages?
Yes, easily within the editor.
On desktop: Click "Add Pages" at the bottom right, or hover over page thumbnails and click the "+" icon to insert spreads wherever you need.
On mobile: Tap "More" (top right), then "Add Spreads" and choose how many pages to add.
Pricing adjusts automatically based on your final page count.
Can I change my destination after I start?
Can I change my destination after I start?
Yes, anytime within the editor.
Desktop: Go to the left panel, click "Themes" (under "Images"), and browse all available options.
Mobile: Tap the arrow icon (bottom right), select "Themes", and choose your new destination.
Note: changing destinations generates a new layout. Your photos stay saved, but they'll be rearranged to match the new destination's aesthetic.
Can I rearrange or remove photos?
Can I rearrange or remove photos?
Yes, easily.
You have full control over which photos appear and in what order. Drag and drop photos to reorder them, remove any you don't want, or swap photos between pages. The layout automatically adjusts to maintain visual balance.
Your story, your sequence.
Do you color-correct or edit photos?
Do you color-correct or edit photos?
No, we print your photos exactly as uploaded.
We don't apply automatic filters or color correction because everyone's editing style is different. If you want to adjust brightness, contrast, or saturation, we recommend editing your photos before uploading. What you see in the preview is what you'll get.
Full control stays with you.
Will my images look the same as on my screen?
Will my images look the same as on my screen?
There may be a small difference, and that's completely normal.
Screens use light to display colors, while printing uses ink. Factors like screen brightness and color settings can affect how images appear digitally. We calibrate our printing to match digital previews as closely as possible, and your photos will still look beautiful and true to the originals.
High-resolution images print best. Preview carefully before ordering.
Orders & Payment
What’s included in the base price?
What’s included in the base price?
The base price includes a 30-page volume with a matte-laminated hardcover, premium 170 gsm paper with a gloss finish, and high-resolution 300 DPI printing.
Additional pages can be added during creation and are charged separately.
How much do additional pages cost?
How much do additional pages cost?
Each additional page costs $1.99, or $3.98 per double-page spread. Prices are displayed in your local currency during creation.
How can I pay for my order?
How can I pay for my order?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and other payment methods displayed at checkout.
Availability may vary depending on your country.
Can I pay in my local currency?
Can I pay in my local currency?
Yes. Our store automatically detects your location and displays prices in your local currency whenever it is supported.
The currency and final amount charged are always shown at checkout before you complete your order.
How do promotional codes work?
How do promotional codes work?
Enter your promotional code in the designated field at checkout and select “Apply.”
Only one promotional or discount code can be used per order. Promotional codes can still be applied during a sitewide sale unless otherwise stated.
My payment was declined. What should I do?
My payment was declined. What should I do?
First, check that your payment details are correct and that your bank has authorized the transaction. You can also try another payment method.
If the issue continues, contact our team at support@odysseed.com and we’ll be happy to help.
What happens after I place my order?
What happens after I place my order?
You'll receive an order confirmation immediately.
Your volume goes into production within 24 hours at our nearest printing facility. Printing takes 5 to 7 business days, and shipping takes 5 to 7 business days depending on your location. We'll send you tracking information as soon as it ships.
Total time from order to delivery: 10 to 14 business days
Can I make changes after ordering?
Can I make changes after ordering?
Only within the first 30 minutes.
Once your order enters production, we can't make changes because printing begins immediately. If you catch an error within 30 minutes of ordering, contact us right away and we'll do our best to pause production.
That's why we encourage thorough preview before checkout.
Can I cancel my order after checkout?
Can I cancel my order after checkout?
Once your order is placed, your files are sent to production almost immediately, so we cannot guarantee cancellations or changes.
If you notice an issue, contact us as soon as possible and we’ll do our best to help before production begins.
I didn't receive an order confirmation email. What should I do?
I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first.
If it's not there, log into your account to verify your order was processed. You can also contact our support team at support@odysseed.com with your email address, and we'll resend your confirmation within minutes.
How do I download my invoice or receipt?
How do I download my invoice or receipt?
Your invoice is sent to your email automatically after you place your order. Check your inbox or spam folder. If you can't find it, contact us at support@odysseed.com and we'll resend it.
How do I reorder a previous project?
How do I reorder a previous project?
Go to your account and find your project in the project list. Click Order Again. It duplicates your entire design and adds it straight to your cart.
Important : Always use the Order Again button from your project list. Using any other reorder method won't carry over your design.
Can I order multiple volumes at once?
Can I order multiple volumes at once?
Yes.
Ordering multiple copies comes with automatic discounts: 2 volumes get 10% off, and 3 or more volumes get 20% off.
Shipping & Delivery
Which countries do you ship to?
Which countries do you ship to?
We ship worldwide to over 40 countries.
Including Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UAE, the UK, and the US.
How long does shipping take?
How long does shipping take?
We print locally near you through our global network of partner printers to minimize shipping time and environmental impact.
Most orders arrive within 5 to 12 business days in Western Europe, 10 to 12 days in Eastern Europe and the US, and approximately 15 days elsewhere. Peak seasons may add a few extra days.
You'll receive tracking as soon as your volume ships. Free shipping available depending on your page count and location.
What are your shipping costs?
What are your shipping costs?
Shipping costs vary by location.
The exact cost is calculated and displayed at checkout before you complete your order. No hidden fees.
Is there free shipping?
Is there free shipping?
Yes, depending on your page count and location.
Free shipping is available starting :
From 60 pages in US, UK, Germany, Netherlands, and Sweden.
From 70 pages in France, Italy, Spain, Belgium, and Portugal.
From 80 pages in Canada, Australia, and New Zealand.
From 100 pages for the rest of the world.
Shipping costs for smaller orders vary by country and page count, and are displayed before you complete your purchase.
How do I track my order?
How do I track my order?
We'll send you tracking information by email once your volume ships.
Simply use the link or tracking number in that email to follow your order's journey.
Why hasn't tracking updated?
Why hasn't tracking updated?
Tracking data can take couple hours to refresh.
If there's been no update after several days, contact our support team at support@odysseed.com and we'll investigate immediately.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
Unfortunately, no.
Once an order is placed, we're unable to change the shipping address. Please double-check that all details are correct before completing your checkout.
What if my package is delayed or lost?
What if my package is delayed or lost?
Contact our support team at support@odysseed.com right away.
We'll track down your order and resolve any delivery issues quickly.
Will I pay customs duties or taxes?
Will I pay customs duties or taxes?
In most cases, no.
We print locally in North America, Europe, the UK, Australia, New Zealand, Canada, and Mexico. If your order is produced and shipped within one of these regions, customs fees don't apply.
For deliveries outside these areas, local duties may be charged by your country's customs office and are your responsibility.
Do you ship to PO boxes?
Do you ship to PO boxes?
Unfortunately, no.
We're unable to deliver to PO boxes. Please provide a full street address at checkout to ensure successful delivery.
Can I send this as a gift without showing the price?
Can I send this as a gift without showing the price?
Yes.
We don't include any invoices or pricing information in the package, so it's perfect for gifting.
Can I split an order to multiple addresses?
Can I split an order to multiple addresses?
Unfortunately no, each order ships to a single address.
To send volumes to different locations, you'll need to create separate orders for each destination.
How are volumes packaged?
How are volumes packaged?
With care, in premium protective packaging.
Each volume is shipped in a rigid protective box designed to safeguard it during transit. Your volume arrives in pristine condition, ready to display or gift.
Do you ship during holidays?
Do you ship during holidays?
Yes, you can place orders anytime.
However, carrier services pause on major holidays (November 27, December 25-26, and January 1), so deliveries scheduled during those dates will be processed once operations resume.
Plan accordingly if ordering for time-sensitive occasions.
Returns & Reprints
Can I return my volume?
Can I return my volume?
Unfortunately No.
Each volume is custom‑made specifically for you, so we don't accept returns. However, if your volume arrives damaged or has a manufacturing defect, we'll reprint it at no cost. Contact us within 30 days with photos of the issue.
What if my volume arrives damaged?
What if my volume arrives damaged?
We'll send a replacement immediately at no charge. Contact us within 30 days of delivery with your order number and photos of the damage. We review all claims within 24 hours and dispatch reprints as fast as possible.
Do you offer reprints for defects?
Do you offer reprints for defects?
Yes.
If there's a printing error, binding issue, or any manufacturing defect, we'll reprint your volume free of charge. Simply contact us within 30 days with photos, and we'll take care of it.
How do I request a reprint?
How do I request a reprint?
Email us at support@odysseed.com with your order number and photos of the issue. We review all requests within 24 hours. If the defect is manufacturing‑related, we'll dispatch a replacement at no cost.
What if I'm not satisfied with the quality?
What if I'm not satisfied with the quality?
We stand behind our quality. If your volume has a manufacturing defect (printing error, binding issue, etc.), contact us within 30 days and we'll reprint it free.
Please note: we can't offer refunds or reprints for subjective preferences like layout or photo selection, as these are customizable during the design process.
How do I contact support?
How do I contact support?
Email us at support@odysseed.com with your order number. We respond within 24 hours. For urgent issues (damage, printing defects), include photos so we can assist you faster.
Account & Privacy
Do I need to create an account to order?
Do I need to create an account to order?
Yes. An account lets you save projects, track orders, and reorder past volumes. Creating one takes less than a minute during checkout, simply enter your email and set a password.
How do I create an account?
How do I create an account?
During checkout, enter your email and choose a password. You'll receive a confirmation email to verify your account. Once confirmed, you can log in anytime to access your projects and orders.
I forgot my password. What do I do?
I forgot my password. What do I do?
Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. Follow the link to create a new password. If you don't receive the email within a few minutes, check your spam folder.
Can I change my email address?
Can I change my email address?
Yes. Log in, go to Account Settings, and update your email. You'll receive a confirmation email at the new address to verify the change.
How do I delete my account?
How do I delete my account?
Email us at support@odysseed.com with your request. We'll process account deletions within 48 hours. Please note: deleting your account removes all saved projects and order history permanently.
How long do you store my photos?
How long do you store my photos?
Photos uploaded without starting a project are stored for 7 days. Photos in projects that have not been ordered are stored for 45 days.
Unused photos in an ordered project are stored for 60 days, while photos used in the final volume are stored for 400 days. These periods allow you to return to your project, access past creations, and reorder when needed.
Who can see my projects?
Who can see my projects?
Your projects are private and can only be accessed by you and anyone you choose to collaborate with.
Authorized members of the Odysseed team and our technical partners may access a project when necessary to provide support or resolve a technical issue.
Do you use my photos for marketing?
Do you use my photos for marketing?
No. We never use your photos for marketing or promotional purposes without your explicit permission.
If you submit a public review containing photos, we may contact you for permission before featuring them.
What data do you collect?
What data do you collect?
We collect your name, email, shipping address, and payment information to process orders. Photos you upload are stored securely and used only to create your volume. We never share your data with third parties for marketing purposes.
Do you share my personal information?
Do you share my personal information?
No.
We never sell or share your personal information with third parties for marketing. Your data is used only to fulfill orders, provide support, and improve your experience
Is my payment information secure?
Is my payment information secure?
Yes. All payment data is encrypted and processed through secure, PCI-compliant payment gateways. We never store your full credit card details on our servers.
Need a little more guidance?
Our team is here to help with your volume, from creation to delivery.
Send us a message and we’ll get back to you within 24 hours.